Practical information

Frequently asked questions about traveling with Alpha Adventure Safaris

What are the advantages of a package tour instead of arranging the tour myself?
Unique Travel Conditions for Safaris in Uganda and East Africa
A package tour typically includes at least three elements: transportation, accommodation, and safari excursions, offering you the convenience of having everything arranged for you. This not only saves time but also provides numerous benefits, both formal and informal. Booking through a travel agency ensures you’re covered by the Uganda Tour Operator’s Association and Uganda Tourism Board, giving you enhanced consumer protection and peace of mind throughout your journey.

• You are covered by the Uganda Tour Operator’s Association and Uganda Tourism Board.
• You are entitled to assistance and compensation in case of delays or cancellations.
• You are guaranteed that all transfer regulations are strictly observed, ensuring a hassle-free experience.
A trip to Uganda and East Africa region is something special. The infrastructure is improving everyday, which imposes very high demands on the planning of the trip. Our experience and local presence in Alpha Adventure Safaris allow you to focus on enjoying your trip to the fullest extent. The practical circumstances and your safety are our responsibility – and we will come up with alternative solutions if the Alpha Adventure nature shows its teeth. Other advantages include:

•Best Prices Guaranteed: Enjoy the most competitive rates for accommodations, excursions, and transportation.
• Expertly Planned Itinerary: Every aspect of your trip is carefully coordinated for a smooth and memorable journey.
• No Payment Until Everything is Ready: Pay only when all trip details are confirmed and organized.
• Single Point of Contact: Experience the convenience of having one dedicated contact for all your travel needs.

What are the advantages of a tailor-made tour?
Advantages of a Tailor-Made Tour to Uganda and East Africa
A tailor-made tour offers a personalized travel experience. It will meet your specific requests and preferences. A package tour may not provide this. Below are the key advantages of opting for a custom-made tour:

Customized Experience
• The trip is tailored to your needs. This includes any special requests, excursions, or a specific itinerary. You control the trip’s structure. This includes the duration and activities on your chosen days.

Expert Knowledge & Local Insights
• Our travel specialists know Uganda and the Great Lakes Region well. They will use their insider info to plan your trip. It will cover transportation, hotels, and destinations. We will stay up-to-date on current conditions to ensure a smooth travel experience.

Exclusive Activities & Destinations
• Uganda and the Great Lakes Region offer unique activities. They may require expert planning and advance bookings. Some excursions are rare, available in only a few places. Our expertise handles all logistics, ensuring tickets are available on arrival.

Flexibility in Budget
• A tailor-made tour may cost more than a package tour. You can lower the price by choosing cheaper hotels, shortening the trip, or changing the itinerary.

Seamless Planning & Stress-Free Experience
• We handle logistics and details, so you don’t have to worry about last-minute issues. Alpha Adventure Safaris will plan your trip. It will be stress-free. You can focus on enjoying your journey.
Additional Benefits of Tailor-Made Tours with Alpha Adventure Safaris
• Travel Protection: You are fully covered by the Uganda Tour Operator’s Association and the Uganda Tourism Board. They ensure your protection while you travel.
• Best Prices on Accommodation & Excursions: We get the best rates for hotels, safari trips, and transport. This maximizes your trip’s value.
• Access to Hidden Gems: We know of some responsible, hidden hotels. They are not online. They offer you exclusive, sustainable travel options.
• No Upfront Payment: You do not have to make any payments until all arrangements are confirmed and in place.
• Single Point of Contact: A dedicated travel specialist will handle all aspects of your trip. This makes the process smooth and hassle-free.

How do I book a trip?
• Book Online: This is the most convenient way, and it saves you the USD $35 handling fee! Simply visit our website, choose your desired trip, and follow the steps to secure your booking.
• Email Us: If you prefer, you can email your trip details, and we’ll assist you with the booking process.
• Call Us: If you’d feel more comfortable booking over the phone, give us a call and we’ll happily guide you through the entire process.

How does the 24-hour cancellation period work?
We understand that many factors need to align when booking a holiday. That’s why we offer a 24-hour cancellation period. If you book a trip online with Alpha Adventure Safaris, you have the freedom to cancel within 24 hours—no questions asked.
To cancel, simply send us an email within the 24-hour window stating your wish to cancel. You don’t need to provide any reason. We’ll ensure your deposit is refunded to the payment card you used.
You can find the email address in your receipt, or you can write directly to administrator@alphatoursafaris.com or any of our other email addresses or contact forms. Once we receive your email, we’ll confirm the cancellation. If you don’t hear back from us, please reach out to ensure your trip has been successfully canceled.

What are the advantages of a complete package tour?
Advantages of a package tour to Uganda and Great Lakes region
Opting for a complete package tour offers numerous benefits, which is why we highly recommend it. Our tours are thoughtfully designed based on feedback from past travelers, carefully combining activities, transportation, accommodation, and unique experiences to provide you with an unforgettable adventure.

Here’s why a complete package tour is the best choice:
• Seamless Planning & Security: With a package tour, all logistics are expertly arranged for you. Our trusted partners are fully aware of your itinerary, ensuring smooth transitions and the ability to adapt if needed—whether it’s a weather-related change or a timing adjustment for excursions.
• Exclusive Experiences: We offer unique, specialized excursions that are not available elsewhere, giving you access to activities and locations you might miss on a custom trip.
• Cost-effective: Our package tours are priced competitively, ensuring you get the best value for your money while enjoying various experiences.
• Comprehensive Support: From the moment your trip starts to the day it ends, we’re with you every step, ensuring you have a stress-free and fulfilling journey.

How do I pay for my trip?
When booking with Alpha Adventure Safaris, you have flexible payment options:
1. Credit/Debit Card: You can pay using a credit or debit card through our secure ePay system.
2. Bank Transfer: Alternatively, you can choose to pay via bank transfer.
If you’ve booked your trip online and paid a deposit, you will receive an invoice for the remaining balance. You can settle this amount either online or by bank transfer.
For bookings made through other channels, you can also pay both the deposit and the remaining balance online. To do so, simply use the invoice number and sales order number provided on your invoice.
For online payments, please visit online payment here. https://shop.directpay.online/paymybills/AlphaAdventuresSafaris

Is the air fare included in the tour price?
For tours to Uganda and East Africa, airfare is not included in the tour price. However, for tours within the Great Lakes region, this can vary. Please refer to the ‘Included in the Tour’ section of each specific itinerary for details.

Should I book a Safari before travelling to Uganda and Great Lakes Region?
Advantages of Booking Excursions in Advance
Booking your safari in advance, especially from home, is highly recommended. Activities like the Mountain Gorilla trek are in high demand, with permits often selling out up to three months before the trek. To secure your spot, we advise booking safaris that include Gorilla Trekking at least three months before your trip.
For our package tours, safari excursions are tailored to fit your itinerary perfectly. By booking the Gorilla Permit alongside your tour, you’ll avoid the USD $35 handling fee and ensure all activities are seamlessly integrated into your schedule.

What flights do I need a connecting to Uganda and the Great Lakes Region?
Yes, depending on your location, you may need a connecting flight to reach Uganda and the Great Lakes Region. Here’s a breakdown of connecting flight options based on your departure region:
1. From the European Continent: Most major European cities offer connecting flights to Uganda (Entebbe International Airport). Popular hubs include Amsterdam (KLM), Brussels (Brussels Airlines), Istanbul (Turkish Airlines), and Paris (Air France), where you can find direct or connecting flights.
2. From the United Kingdom: Direct flights from London to Uganda are available with airlines like British Airways and Uganda Airlines. However, connecting flights through hubs like Amsterdam or Istanbul are also common.
3. From North America: Travelers from North America typically need at least one connection, often in Europe or the Middle East. Popular connecting airports include Amsterdam (KLM), Doha (Qatar Airways), Istanbul (Turkish Airlines), and Dubai (Emirates).
4. From Asia: Connecting flights from Asia often route through the Middle East (Dubai, Doha) or major African hubs like Addis Ababa (Ethiopian Airlines) and Nairobi (Kenya Airways). Airlines like Emirates, Qatar Airways, and Turkish Airlines frequently offer connections.

Packing lists and travel information
Do you need a packing list for your trip to Uganda and the Great Lakes Region? Or are you looking for advice and guidance for your trip? Find travel information and packing lists for Uganda and the Great Lakes Region here.

Travel information and good advice before departure
On this page, you will find useful information for your trip. Here you will find information about our travel guides and packing lists, as well as other documents that would be useful to read before preparing for your upcoming trip.
An exciting trip awaits, and we want you to get off to a good start. We have collected practical information for your trip, good advice, and other important things you need to know before your trip.
Find travel information about Greenland here.

Our Tour guides
Alpha Adventure Safaris Tour Guides: Your Experts in Uganda & the Great Lakes.
At Alpha Adventure Safaris, we believe that a great tour is only as good as the guide who leads it. We take pride in our skilled, knowledgeable, and passionate tour guides. They love to showcase the beauty and culture of Uganda and the Great Lakes Region. Our guides will make your experience immersive, safe, and unforgettable. Whether you’re trekking through misty forests, exploring wildlife-rich savannas, or discovering local traditions.

Why Choose Alpha Adventure Safaris Tour Guides?
1. Local Expertise
Our tour guides are seasoned pros. There are also locals who know Uganda and the Great Lakes Region well. With deep knowledge of the region, they offer unique insights. Their expertise includes their landscapes, wildlife, and culture, beyond typical travel brochures. Our guides add depth to every adventure. They identify rare birds and explain a local village’s cultural significance.
2. Passion for Nature & Wildlife
Our guides specialize in soft adventures, wildlife safaris, and nature trips. They have a deep passion for conservation and the natural world. They know Uganda’s amazing biodiversity. It includes the Mountain Gorillas of Bwindi Impenetrable Forest and the Big Five in Queen Elizabeth National Park. Their enthusiasm is contagious, making each wildlife encounter more thrilling.
3. Cultural Ambassadors
Our guides also serve as cultural ambassadors, bridging the gap between visitors and local communities. They ensure that cultural interactions are respectful, informative, and enriching. Our guides enhance your understanding of Uganda’s culture. They do this through a Batwa community walk and lessons on ancient customs from local tribes.
4. Safety & Professionalism
Safety is our top priority. All our guides are highly trained in first aid, safety protocols, and emergency procedures. They can also handle unexpected events, like weather changes or wildlife behavior. This will keep your trip smooth and stress-free. Also, our guides speak English, French, and Swahili. This makes communication easy and effective.
5. Certified & Accredited
Our tour guides are licensed by the Uganda Tourism Board (UTB). They are also members of the Uganda Safari Guides Association (USAGA). This ensures the highest standards of professionalism. They train continuously in eco-tourism, wildlife tracking, and sustainable travel. So, you can trust that you’re in expert hands throughout your journey.

Specialties of our Tour Guides:
• Gorilla & Chimpanzee Trekking: Guides certified in trekking in Bwindi Impenetrable Forest, Mgahinga Gorilla National Park, and Kibale Forest.
• Birdwatching Experts: Specialized guides for birdwatching tours, with knowledge of over 1,000 bird species found in Uganda.
• Cultural & Community Tours: Guides with in-depth knowledge of the diverse cultures in Uganda, offering immersive experiences with local tribes and communities.
• Adventure Enthusiasts: Skilled in leading adventure activities like hiking, mountain climbing, whitewater rafting, and more.

Personalized Services
At Alpha Adventure Safaris, we believe that every traveler is unique. That’s why our guides get to know your interests. They ensure your safari is tailored to your tastes. Our guides will make your trip exceptional. Whether you love wildlife, culture, or adventure.

Commitment to Sustainable Tourism
Our tour guides are committed to responsible and sustainable tourism. They promote eco-friendly practices. They educate travelers on conservation. They ensure tours have minimal environmental impact. By choosing Alpha Adventure Safaris, you’re supporting a travel experience that respects both nature and local communities.
Meet the Team We invite you to meet our dedicated team of tour guides who bring passion, knowledge, and an infectious love for Uganda to every tour. Let them take you on a journey to the heart of Africa. There, breathtaking landscapes, unforgettable wildlife, and vibrant cultures await.

Your Adventure Begins Here With Alpha Adventure Safaris, you aren’t just booking a tour. You’re starting a life-changing adventure, led by some of the best guides in Uganda and the Great Lakes Region. Ready to explore? Let our expert guides show you the way.

Contact Us Today 📞 +256 393 881681 📱 WhatsApp: +256 703 996645 🌐 www.alphatoursafaris.com ✉️ info@alphatoursafaris.com

Travel Conditions
We strongly recommend that you review our travel terms and conditions to fully understand what applies before, during, and after your trip.
Read more about our terms and conditions here.